Are you an ambitious, customer-focused individual based in Egypt with strong English communication skills? Intelcia, a global leader in customer experience, is expanding its team and offering you an unparalleled opportunity to grow as a customer service representative.
We are looking for committed professionals with B2-level English proficiency to provide outstanding technical support and assistance with billing inquiries for our valued customers in the USA. If you have a passion for helping others and are looking to grow in a dynamic work environment, this is your opportunity to make a difference!
Why choose Intelcia?
At Intelcia, we believe in investing in our employees. When you join our team, you'll benefit from:
* Highest salaries in the market: Get one of the highest salaries in the market, up to 19,000 EGP net, a competitive base salary and a performance bonus (KPIs Bonus) equivalent to 100 USD.
* Comprehensive benefits:
- Paid Training: You will receive full compensation as you learn and master the basics of the role.
- Transportation: Enjoy convenient transportation to and from our offices in Alexandria and Cairo. Ladies benefit from door-to-door transportation for added comfort and safety.
- Transportation Allowance: An additional allowance is provided for specific work hours to assist with transportation costs.
- Social and Medical Insurance: We cover your needs with strong social and medical insurance.
- Rapid Career Growth: Get opportunities for internal promotion after just 6 months of outstanding performance.
- Dynamic work environment: Work with a supportive team in modern offices, and contribute to serving a global client base.
Your role as a customer service representative
As a core member of our customer service team, you will be responsible for:
* Providing technical support: Assisting customers in the USA with various technical inquiries and troubleshooting.
* Handling billing inquiries: Addressing and resolving customer questions related to their bills and accounts.
* Ensure customer satisfaction: Provide exceptional service to create positive customer experiences.
Terms and conditions of employment
We provide a structured and supportive environment to ensure your success:
* Office-based: This role requires working from an office, which promotes collaboration and team spirit.
* Convenient locations:
* Alexandria Branch: Located in Borg El Arab (Silicon Oasis). Transportation is provided to and from the location, with a special allowance.
* Cairo Branch: Located in Sheikh Zayed. Transportation is provided to and from the location.
* Fixed schedule: Enjoy a 5-day work schedule with 2 days off.
* Standard working hours: Work 9 hours per day, including a 1-hour break.
* Rotating shifts: Shifts start at 2:00 PM, 3:00 PM, or 4:00 PM. For women, the last shift ends at 1:00 AM.
* Important note for training: Please note that the training will be full-time.
What we look for (requirements)
To be a successful candidate for this role, you must meet the following criteria:
*Residence: This opportunity is exclusively for residents of Egypt.
* English language proficiency: B2 level in English is required. You must be able to communicate fluently and spontaneously to interact effectively with native English speakers.
*No certification required: Although proficiency at level B2 is necessary, no official English language certificate is required to apply.
* Customer-centric mindset: A genuine desire to help customers and provide excellent service.
* Problem-solving skills: the ability to troubleshoot and find effective solutions.
* Adaptability: Desire to work in a dynamic and fast-paced environment.
* Basic computer knowledge: Basic computer skills are necessary to navigate between systems.
Are you ready to apply?
If you are an ambitious individual based in Egypt with excellent English communication skills (B2 level), looking to start or develop your career in customer service, and have no degree required, we want to hear from you!
To express your interest, please submit a two-minute audio clip in English introducing yourself. In your audio clip, please:
* Introduce yourself.
* Talk about your work history, if any.
* Tell us about your hobbies and interests.